www.goodlaptopbattery.com.au – “On-Call” Dell laptop Tech Makes You Miss Your Date?
Angel’s patience was worn down to the quick after waiting for a on-call Dell tech to come and fix his high-end laptop, only to have the guy bungle the repair, screw up his hardware, and make him miss his date.
Been a follower of The Consumerist since I can remember. And it is sad but today I find myself behind enemy lines suffering what others are suffering.
I am the IT Director for a Telecommunications company and recently acquired a Dell M6500 $4,000 + laptop. The computer worked great and all of a sudden hardware issues started to appear. I contacted their support team which actually is attached to their executive team since we buy so much volume from them and explained the situation. A problem with the monitor sRGB functionality and a fingerprint reader issue. It took the guy on the phone about 30 minutes to understand what sRGB was, so I was patient and explained.
He mentioned that he would overnight all the parts needed to be replaced in my laptop which included a motherboard, lcd, fingerprint reader, palmrest, lcd bezel, etc. He then asked if it was ok to send a technician to do the install to which I said ok.
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The next day I received a call from the tech saying that he will be coming soon and to wait for him around noon, to which I said no problem. Noon came by and nothing happened, then I got a call from him saying that he couldn’t make it so we need to re-schedule for Monday morning since it was Friday already. I was patient once again since I couldn’t work on my print production work because of the sRGB and called it a Monday morning appointment it is.
Monday came and the tech called in the morning saying that he would be here by noon again, to which I responded are you sure? He agreed and hanged up.
By noon the guy showed up and asked for the computer. I was a little hesitant to handed it over since he seemed to have no degree of technical experience, but I could be wrong right?
I wasn’t. He started at noon and by 2pm he was still trying to dismount my computer like a mechanic trying to do an open heart surgery, he was pulling and gripping out the cables of my dear $4K laptop, I was like whoa, what’s going on? He seemed desperate and trying to call Dell support on the phone to explain him how to unplug a simple 4 contact cable from the motherboard onto the keyboard case. I looked and see that there was an antenna carrier that needed to be removed in order to let the cable out so I took the tools and did the job, he suddenly hanged up the phone and kept on working.
More information:http://www.goodlaptopbattery.com.au/battery-news/2011/01/19/on-call-dell-laptop-tech-makes-you-miss-your-dateby-www-goodlaptopbattery-com-au/
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Resource from:http://www.goodlaptopbattery.com.au/battery-news/
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